Behaviour tracking software to optimise your venue layout

People counting technology, when appropriately deployed and calibrated, offers high levels of accuracy in diverse indoor and outdoor settings, which aids decision-making processes and generates operational efficiency in many locations and industries.

• Analyse visitors’ behaviour to increase sales and attract more traffic

• Reports including live occupancy dashboards, behavioural patterns, gender, site comparison and lost opportunities

• Custom notifications to manage occupancy or flow

• Detect and analyse footfall trends across multiple entry points and locations

• Easy installation and setup with flexible settings

• Add on features including trolley analytics and gender detection

Our Slip and Fall detection software has been optimised to run on legacy CCTV infrastructure, such as security surveillance equipment. It is a cost-effective solution and is installed remotely. Facit does not need to visit every site and will not disrupt operations. Once the software has been tested and optimised, it can be quickly deployed to multiple locations, and Facit will ensure smooth operations with ongoing maintenance.

Trolley tracking systems optimise trolley management and provide operational benefits:

• Optimise trolley assets, locations, retrieval and use

• Enhance customer experience

• Reduce theft

• Analyse customer behaviour, dwell times, queue times

• Monitor trolley maintenance

Find out more in our trolley tracking systems blog.

People counting technology is widely used in retail environments for measuring and optimising store performance, in transportation hubs for crowd management, and in event venues for ensuring attendee safety and satisfaction.

Facit’s retail video analytics solutions run directly on AXIS cameras and are available as plug-ins in the Milestone XProtect Smart Client.

Location, height and field of view of the camera may influence the accuracy, however our team of experts has worked on dozens of projects for locations with various camera setups and layout limitations.

We’ll help you deploy your video analytics solution without any additional hardware or disruptions to your operations, and trial the set up before we deploy across all your sites.

Artificial intelligence (AI) analyses behaviour and machine learning evaluates large amounts data. This analysis is combined to solve problems and make recommendations.

Works with any existing IP Camera
Onboard Axis Cameras as ACAP P3268/P3267/P3265/Q9307

It transforms a business’ operations. Whether its increasing efficiency, saving money or providing a better service to customers or building tenants, video analytics solutions will increase operational efficiency and profitability.

Our team is currently developing the API for our Slip and Fall application.

Intelligent loss prevention: With the rise in retail shrinkage losses, traditional methods of loss prevention are becoming less effective when used on their own. Through Smart Zone and Trolley Analytics software, this can be reduced – read more in our blog here.

Reduce loss of customers due to slow queues: Slow check-out queues directly affect customer loyalty and retailers’ profits, and by implementing retail analytics technology which effectively monitors queues, you can reduce customer frustration – read more in our blog here.

Information at your fingertips: Live actionable data, such as traffic flow, workforce management, store design and merchandising, supply, security and compliance, available in easy to use dashboards

Protecting your shoppers in unmanned stores: Real-time alerts will notify you when there has been a slip and fall in your store enabling you to immediately react to incidents.

Detect and analyse footfall trends across multiple entry points and locations: Smart Count tracks how people enter, exit and travel through your store. Analyse your customers’ behaviour to adjust promotions and marketing, increasing sales and attracting more traffic

The software counts the number of people moving across entrances and exits. This could be to analyse footfall trends or monitor occupancy restrictions in a variety of environments. This can be used for counting people in and out of a store or building floor for better staffing, restocking and maintenance decisions.

For accurate results, use the matrix below:

• Camera height 3m -> distance from the continuing area 3m

• Camera height 4m -> distance from the continuing area 4m

• Camera height 5m -> distance from the continuing area 5m

Privacy considerations are paramount in the deployment of people counting technology. Counting solutions must prioritise anonymity and comply with data protection regulations to safeguard individual privacy rights.

Vehicles with CCTV are are collecting footage which could be used in a police investigation. When the police begin an immediate investigation or when you're responding to critical incidents, it is imperative to be able to quickly provide redacted footage.

Facit offers Smart Count, Smart Queue, Smart Zone, Trolley Analytics, and Slip and Fall video analytics solutions.

Video analytics uses AI and machine learning to detect patterns, behaviours and events. For example:

• Count how many people enter a building – Smart Count

• Analyse queue length and wait time – Smart Queue

• Identify when a person enters a specific area – Smart Zone

• Calculate how many trollies are being used in a store – Trolley Analytics

• Alert an operator when someone has had an accident - Slip and Fall

The data gathered from analytics will enable businesses to generate intelligent data and business insights, to increase operational efficiency and profitability.

• Onboard Axis Cameras as ACAP: P3268/P3265/P3267/Q9307

• All Axis Cameras with ARTPEC- 8 chipset

Facit video analytics solutions do not track any personal data and are fully compliant with privacy regulations.

Video analytics provides a variety of opportunities for value for money including:

• Increasing sales and enhance the customer experience by understanding customers’ behaviour and adapting a facility, such as store, to suit their needs.

• Increasing operational efficiency and profitability through understanding how a building is performing. Analyse floor-by-floor occupancy to reduce energy bills for tenants, redesign space based on actual occupancy to maximise its use.

• Reducing theft and prevent trolley pushouts, whilst also tracking usage to understand how many trollies a store needs and managing staff duties to improve access to trollies in peak hours.

Find out more in our blog where we discuss theft reaching record levels and how retailers are turning to intelligent loss prevention technologies.

Video analytics solutions run directly on AXIS cameras and are available as plug-ins in the Milestone XProtect Smart Client.

The core principle of people counting technology lies in leveraging advanced sensors and algorithms to track and count individuals accurately as they enter or exit a specific area.

Businesses and public bodies gain valuable insights into foot traffic patterns that enables them to optimise operations, enhance security and safety measures, and manage resource allocation based on accurate historical or real-time data.

Check out our blog An Overview of People Counting Technologies or get in touch.

For accurate counting, use the matrix below:

• Camera height 3m -> distance from the continuing area 3m

• Camera height 4m -> distance from the continuing area 4m

• Camera height 5m -> distance from the continuing area 5m

Data collected is configurable though an API for your own internal platform.

• Extracts analytics data that can be transferred to existing BI solutions

• Notifications sent to your VMS or other hardware.

Facit’s team of experts has worked on dozens of projects for locations with various camera setups and layout limitations. We can tailor to not only meet your industry, but each site’s individual requirements.

We’ll help you deploy your video analytics solution without any additional hardware or disruptions to your operations, and trial the set up before we deploy across all your sites.

Slip and Fall detection works across many industries and job roles including data centres, construction, warehousing, unmanned stores and lone working. Find out more on our retail and smart building dedicated pages.

There are many people counting technologies available, each with their own strengths and potential weaknesses. Technologies include: phone tracking over Wi-Fi; ultrasonic sensors that bounce sound waves off passing people; single beam infrared light sensors; thermal camera heat detection; and CCTV camera people counting.

Our software is optimised to run on AXIS hardware:

• Camera Model: P3265, P3267, P3268 and Q9307

• Chipset: ARTPEC-8

• Firmware: 11.1.72 (P3265-LV & P3265-LVE)

People counting technology can be integrated with other analytics systems such as heat mapping software, building management systems, and queue management. Heat maps enable operators to interpret people’s travel paths and dwell times. People counting enables Facility Managers to control environmental impacts and costs associated with heating, lighting and staffing. People counting enables operators to open and close queue lines to optimise traffic flow and/or sales.

Video analytics, or CCTV analytics software, is the process of taking large amounts of data captured on CCTV and turning it into intelligent data. Business can use this to shape its customer experience, enhance its operations and achieve its objectives.

Find out more in our complete guide to video analytics.

Our people counting software has been optimised to run on legacy CCTV infrastructure, such as security surveillance equipment. It is a cost-effective solution and is installed remotely. Facit does not need to visit every site and will not disrupt operations. Once the software has been tested and optimised, it can be quickly deployed to multiple locations, and Facit will ensure smooth operations with ongoing maintenance.

To find out more about how our solutions work with AXIS cameras, visit our AXIS partnership page.

The primary purpose of people counting software is to enhance operations, and ultimately your bottom line, by analysing people’s behaviour.

By gathering and analysing large amounts of data, a business can make changes such as optimise staffing levels and adapt product displays, to increase sales and improve customer experience.

Slip and Fall uses AI and machine learning to detect patterns, behaviours and events in real time. It analyses video footage to track movement and identify sudden changes in behaviour.

If there has been an incident, staff members are immediately notified via text, email or sound notifications for an immediate response to keep employees and members of the public safe.

Future trends in people counting technology will increasingly incorporate artificial intelligence to increase counting accuracy and enhance data analysis. Connectivity and systems integration will become increasingly important to achieve operational efficiency and to protect data in line with evolving regulatory mandates.

Smart Zone integrates with our Smart Queue, Slip and Fall and Trolley Analytics software.

Our suite of analytics software has been optimised to run on Axis cameras, find out more here.

The software uses AI and machine learning to monitor an individual in a queue. A zone is determined for the AI to monitor, and it calculates the time from when they enter the zone to when they exit, normally at the end of the checkout.

Counting software provides behavioural data. Understand the type of visitors on your premises, how they move around your location and their gender to enhance your site and increase conversion.

Our experts have developed a cutting-edge AI based solution that performs at an accuracy of over 95% in high footfall areas.

Behaviour tracking software uses AI and machine learning modelling to analyse how shoppers move around a store and interact with displays.

This BI (business intelligence) is extracted from the behaviour tracking software and compiled into dashboards and reports. Businesses can then use this to make data backed decisions, increasing dwell time and sales.

There are many ways you can extract more value from installed cameras, including:

• Improve health and safety monitoring in remote and high-risk environments: In 2019/20, the estimated cost of injuries and ill health from working conditions was £18.8 billion – this can be reduced through video analytics solutions – read more in our blog “Maximise CCTV data to improve health and safety”.

• Intelligent loss prevention: With the rise in retail shrinkage losses, traditional methods of loss prevention are becoming less effective when used on their own. Through Smart Zone and Trolley Analytics software, this can be reduced – read more in our blog here.

• Reduce loss of customers due to slow queues: Slow check-out queues directly affect customer loyalty and retailers’ profits, and by implementing technology which effectively monitors queues, you can reduce customer frustration – read more in our blog here.

• Deliver better efficiencies: Our Smart Count software in a Manhattan residential apartment block tracks how many individuals are in the lobbies and public spaces of residential spaces,  enabling operational teams to have full insight to adjust lighting and heating systems that meet the needs of those in the building. Find out more in our blog “Smart cities: How technology can deliver better efficiencies and improve our quality of life”.

The software includes an easy-to-use dashboard which provides live and historical data, with built in and bespoke reporting.

Facit’s people counting software can be installed across multiple locations, and includes a site comparison report which compares footfall data and visitor makeup across locations for specific time periods.

Facit’s video analytics solutions use AI and machine learning modelling to analyse behaviour. This BI (business intelligence) is extracted from the CCTV analytics software and compiled into dashboards and reports.

Businesses can then use this to make data backed decisions, increasing operational efficiency and profitability.

Our solutions include Smart Count, Smart Queue, Smart Zone, Trolley Analytics, and Slip and Fall.

We can detect objects and persons, but we do not identify and save any personally identifiable information. Our software does not perform any feature based tracking.

Our experts have developed a cutting-edge AI based solution that performs at an accuracy of over 95% in high footfall areas.

People counting technology provides many benefits that cannot be achieved in a timely or efficient way by any other means. In commercial and public sectors alike, people counting technology helps operators to monitor and manage people’s safety; to gain insight into people’s behaviour; and to optimise the use of space.

• Improve the flow of customers through your location

• Provide an enhanced shopper experience for customer satisfaction

• Reduce customer wait time

• Increase customer loyalty

• Optimise staffing levels and costs

While different types of video redaction software may have different approaches, Identity Cloak uses AI technology. It recognises faces, bodies and licence plates, automatically tracks these objects, whether still or in motion, and adds a “blur” around the subject or subjects of interest.

With Identity Cloak, you can also select specific areas to protect privacy rights of your staff and members of the public. The original file is left unchanged for data integrity and the new redacted footage is irreversible to ensure data security is upheld.

Camera height: 2.6m to 4m

Monitoring area: up to 7m x 7m

Smart building analytics is the process of taking large amounts of data captured on CCTV and turning it into intelligent data to capture the true story of how your space is being used.

This will enable building management to:

• Understand occupancy trends on each floor

• Optimise energy consumption throughout the building

• Utilise human resources more effectively

• Help tenants optimise their space usage and cut their costs

• Respond to incidents, such as a slip and fall, quickly

By introducing queue management software, you can reduce longer wait time costs and recover lost sales. Live alerts will enable you to react to long customer queues, and data analysis will enable you to be proactive and deploy additional staff ahead of time.

The software counts the number of customers and calculates their wait time. This is for any queue, such as at a checkout, outside a store or at a service counter.

Parameters are set for when a queue has reached a threshold, and members of staff are alerted via a headset, speaker or notification. This will enable supervisors to deploy a member of staff to meet the demand, for example opening another till or supporting the service counter.

Businesses can also use historical data to proactively optimise staff scheduling, deploying them ahead of time to where they are needed to enhance customer service.

CCTV in retail can be more than just a security tool; retail video analytics help the sector to:

• Increase sales with optimised product placement

• Recover lost sales from trolley abandonment

• Increase customer satisfaction

• Prevent trolley pushouts

• Enhance operations in unmanned stores

Facit’s retail analytics technology uses AI and machine learning modelling to analyse behaviour. This BI (business intelligence) is extracted from the CCTV analytics software and compiled into dashboards and reports.

The suite of software includes Smart Count, Smart Queue, Smart Zone, Trolley Analytics, and Slip and Fall – all of which will reduce shrinkage, provide valuable customer insights and protect your profits.

Minimal configuration is required and it is easily scalable across locations.

Facit uses legacy CCTV infrastructure, such as security surveillance equipment. It is a cost-effective solution and is installed remotely - Facit does not need to visit every site and will not disrupt operations.

Once the software has been tested and optimised, it can be quickly deployed to multiple locations, and Facit will ensure smooth operations with ongoing maintenance.

• Embedded GPU: Jetson NX, up to 8 channels

• Discrete GPU: NVIDIA T1000, up to 24 channels

• AXIS cameras (ACAP): P3268/P3267/P3265/Q9307

• Improve the flow of customers through your location

• Provide an enhanced shopper experience for customer satisfaction

• Reduce customer wait time

• Increase customer loyalty

• Optimise staffing levels and costs